Your privacy matters to us
How we protect, store, and manage your information safely
What we collect and why
Our shop may collect details you share when buying flowers, contacting support, or signing up for updates. This helps us fulfill your order, respond to questions, and improve our services for all customers.
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→Personal contact information
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→Delivery and billing addresses
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→Order history and preferences
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→Communication details
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→Anonymous site usage data
We only collect information necessary to complete your order, help with specific requests, or improve your experience.
How your data is used
Information is used to process orders, arrange deliveries, and provide customer service support. We may also use data to notify you about service changes, offers, or care tips relevant to your orders.
Anonymous data may be used to review site trends or enhance user experience, while personal information stays protected and private.
Your privacy rights
You may request access, correction, or deletion of your information. We are committed to responding promptly and respecting all rights required by the applicable laws of Malaysia.
Right to access
See the information we hold about you
Right to correct
Update your personal details with us
Right to erase
Request deletion of your data
Right to transfer
Ask to transfer your data elsewhere
Who sees your data
We never sell your personal data. Information is shared only with partners who assist in deliveries or payment processing—always with strict confidentiality.
Staff and service providers access only what’s needed for fulfilling your requests or legal requirements. All data handling meets Malaysian privacy standards.
Keeping your data safe
Physical, electronic, and administrative safeguards are in place to prevent misuse, loss, or unauthorized access to your information.
Security practices are reviewed regularly and updates made as needed to maintain protection.
Questions about privacy
Address: Standard Chartered Building, No. 2 Beach Street, George Town, Penang 10200 Malaysia
Phone: +6013-279 4631
Email: content@malerivonquix.sbs