Terms and conditions of flower services
Please review these important terms for using HELP INC’s website and floral delivery services. They govern your relationship with us and set expectations for ordering, delivery, and communication.
Updated January 20, 2026
Your agreement
By accessing our website or placing an order, you agree to follow these Terms & Conditions. If you do not accept these, please do not use our services. We may revise terms—any changes take effect when posted.
Definitions
To help you understand these terms, we offer clear definitions for common phrases below:
‘Service’ refers to all flower arrangement, delivery, and related activities offered by HELP INC.
‘Customer’ means anyone placing an order, contacting us, or using any features of our site.
‘Personal information’ is any data you submit that can be used to identify you.
‘Product’ refers to fresh flowers, bouquets, and related items from our shop.
Using our service
Follow all instructions for orders, provide accurate details, and use the site responsibly. Use of our services is subject to compliance with law and our terms.
Eligibility
You must be at least 18 years old and have legal capacity to place orders or use our website. By ordering, you confirm this requirement.
Not for children under 18.
Your responsibilities
We ask all users to maintain truthful, safe, and respectful interactions online and in-person:
Prohibited uses
You may not use our services in these ways:
Intellectual property
All website content, branding, designs, and product images remain HELP INC’s property or our partners’. You may not copy, reuse, or modify materials without our prior written consent.
Your content
You retain rights to any testimonials, messages, or images you provide, but allow us to use them for customer service or improvement.
Rights to use content
We may display or publish submitted content for reviews or promotional purposes, always with care and credit.
Your privacy and security
We fully comply with Malaysia’s privacy regulations and our Privacy Policy. Data is collected, handled, and stored securely. More about your privacy rights is available below.
Read privacy policyImportant disclaimer
Flowers are natural products—color, shape, or availability may vary from images displayed. Substitutions are made as needed, always with quality in mind.
Results may vary
Product photos are examples only. Your bouquet or order may look slightly different due to seasonal changes or supply. We strive for a positive outcome but cannot ensure every detail matches images.
Limits of liability
HELP INC is not liable for delays or variance in products due to weather, supply shortages, or events outside our control.
Indemnification
You agree to compensate us for damages resulting from misuse of our site or breach of these terms.
Resolving disputes
If a dispute arises, please contact us first. We’ll try to resolve concerns quickly and fairly.
Arbitration
Any unresolved disputes may be settled by arbitration in Malaysia, under the applicable rules and laws.
You may also seek mediation as appropriate.
Online dispute resolution
You may use Malaysia’s online dispute settlement channels for unresolved complaints or issues.
Visit dispute resolutionSeverability
If part of these terms is invalid, the remaining sections remain enforceable.
Complete agreement
These terms, along with our Privacy Policy, are the full agreement between you and HELP INC.
Governing law and venue
Malaysian law applies to all services, and disputes are subject to Malaysia’s jurisdiction.
Termination
We reserve the right to suspend or end your account for violations, respecting Malaysian law.
Changes
Terms may be updated. Continued use of our services means acceptance of such changes. Check back regularly.
Contact information
Questions or concerns about these terms? Reach out to our support team.
Email: content@malerivonquix.sbs
Phone: +6013-279 4631
Address: Standard Chartered Building, No. 2 Beach Street, George Town, Penang 10200 Malaysia
Effective date: January 20, 2026
Version: v2